Frequently Asked Questions

Bags/Prohibited Items

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Doors Open

Outside doors to State Farm Center open one hour prior to most events. However, for Broadway shows and a select number of other shows, while lobby doors will open one hour prior to show time, inside theatre doors will not open until 30 minutes prior to show time. Guests are encouraged to arrive early for easy access to seats and services.

Guest Service Window

State Farm Center Guest Service Window is located in near the West Grand Lobby. State Farm Center staff is available to respond to all types of guest inquiries and/or suggestions, including questions, problems, lost children and lost/found articles. Event calendars, show brochures and other information also are available at this window.

Phone Numbers

Illinois Ticket Office: (866) ILLINI-1 
State Farm Center Administrative Office: (217) 333-2923
Group Sales and Accessible Seating Information: (866) ILLINI-1
Concessions: (217) 300-5279   

Ticket Office Hours

The Illinois Ticket Office is open from 12 p.m. to 5 p.m. Monday through Friday.  For weekday events, the office will remain open from 5 p.m. through the event.  For weekend events, the office will open 3 hours prior to the scheduled event time.  Please note that phone lines are only staffed during weekday hours.  The Illinois Ticket Office is located in the West lobby of State Farm Center and can be reached via phone at 866-ILLINI-1.

Cashless Concessions

Please note that all concessions stands at State Farm Center are CASHLESS.  Credit, debit, or NFC-enabled devices with Google Pay, Apple Pay, or Samsung Pay are accepted forms of payment.


There is a bank automatic teller machine (ATM) located inside State Farm Center for your convenience. It is located inside the West Grand Lobby.


State Farm Center features numerous men’s and women’s restrooms which are located in various locations on all levels. All-gender restrooms are also available in multiple locations. Baby changing stations are available in most restrooms.

First Aid

The First Aid Room is located on the lower concourse near the West Grand Lobby. Trained medical personnel are on staff for every State Farm Center event and are available to those needing assistance.

Lost & Found

State Farm Center management assumes no responsibility for items lost at events. All lost and found items are to be taken to the Guest Service window, located near the West Grand Lobby. Guests may contact the SFC Administrative Office at 217-333-2923 to inquire about lost items. Items may be donated to charity or disposed of at the discretion of management after 30 days.


The paging of guests in State Farm Center is not permitted


State Farm Center has a no re-entry policy. There are no passes out.

Smoking Policy

The University of Illinois campus is smoke-free. There are no designated smoking areas.  This includes e-cigarettes.

Children's Entry

Usually, children two years and older must have a ticket in order to gain entrance to State Farm Center. Children under two years of age may enter without a ticket but must sit on their parent’s or guardian’s lap. PLEASE NOTE: Some events will require all attendees regardless of age to present a ticket for entry into State Farm Center. Please check the event’s ticket policies at the time of purchase.

Mannie L. Jackson Basketball Hall of Fame

The new Mannie L. Jackson Basketball Hall of Fame in the West Lobby is stocked with trophies, memorabilia and tons of Fighting Illini Basketball history for fans.  The Hall of Fame is open to the public any time the Illinois Ticket Office is open (generally 8 a.m.-5 p.m. daily).  During events, the Hall of Fame is accessible to ticketed guests from the lower concourse. 




Tailgating is PROHIBITED in ALL State Farm Center parking lots for all events other than football home games.